Reservations Terms & Policies
Phone Reservations
Mon – Fri
8:30 am – 6:30 pm HST
excluding federal holidays
(808) 259-8080
Off-Season Reservations Policy
13 Months (online) /12 Months (phone):
Active Duty and Military Retirees
12 Months (online) /11 Months (phone):
All DoD Civilian categories
Summer Season Reservations Policy
Online and phone reservations begin:
November 14, 2024:
Active Duty (all branches)
February 6, 2025:
Military Retirees
March 27, 2025:
All DoD Civilian categories
Cabins / Condo Units
- Check-in: 3 pm
- Check-out: 10 am
$10 per every 30 minutes may be incurred for late checkout. 24-hour notice is required for refund consideration for early departure. Approval for late check-out is required. An extra day will be charged if check-out occurs after 12 pm.
Campsites / Camper Cabins / Group Campsite
- Check-in: 3 pm
- Check-out: 10 am
Fees may be incurred for late check-outs. 24-hour notice is required for refund consideration for early departure. An extra day will be charged if check-out occurs after 12 pm.
Cabins and Condo Unit Rentals
PEAK SUMMER SEASON: Friday preceding Memorial Day – second Sunday in August
- Minimum stay: 2 nights (No Saturday check out.)
- Stays of 14 nights or more require a 25% deposit.
- 2 cabins per SPONSOR FAMILY.
- See Summer Season Reservations Policy above for schedule.
YEAR-ROUND: Non-peak season
- Minimum stay: 2 nights (No Saturday check out.)
- Stays of 14 nights or more require a 25% deposit.
- 2 cabins per SPONSOR FAMILY.
- 13 months online/12 months by phone: Active Duty and Retirees
- 7 months online/6 months by phone: All DoD Civilian categories
Camper Cabins
PEAK SUMMER SEASON: Friday preceding Memorial Day – second Sunday in August
- Minimum stay: 2 nights
- Stays of 14 nights or more require a 25% deposit.
- 2 campsites per SPONSOR FAMILY.
- See Summer Season Reservations Policy above for schedule.
YEAR-ROUND: Non-peak season
- Minimum stay: 2 nights
- Stays of 14 nights or more require a 25% deposit.
- 2 campsites per SPONSOR FAMILY.
- 13 months online/12 months by phone: Active Duty and Retirees
- 7 months online/6 months by phone: All DoD Civilian categories
Campsites
(Family Campsites, Group Campsites)
PEAK SUMMER SEASON: Friday preceding Memorial Day – second Sunday in August
- No minimum stay
- Stays of 14 nights or more require a 25% deposit.
- 2 campsites per SPONSOR FAMILY.
- See Summer Season Reservations Policy above for schedule.
YEAR-ROUND: Non-peak season
- No minimum stay
- Stays of 14 nights or more require a 25% deposit.
- 2 campsites per SPONSOR FAMILY.
- 13 months online/12 months by phone: Active Duty and
- Retirees
- 7 months online/6 months by phone: All DoD Civilian categories
Maximum Length of Stay
- The maximum length of stay for all Lodging rentals is 21 days.
- Stays of 14 nights or more require a 25% deposit.
Facility Rentals
(Covered Deck, Pavilions and Conference Room)
- Phone reservations accepted up to 12 months prior to arrival date.
- Refunds will NOT be granted due to weather, beach closure, power outages, insects, or other acts of nature (including loss or damage to personal property). Claims for damage/loss of personal property may be filed at any Military Legal Assistance office.
- Report any problems/issues with the rental unit within the first 30 minutes of check-in. Refunds may not be authorized for unreported issues beyond the 30-minute period. For After-Hours check-in, update credit card/other information and report any problems/issues with cabin/condo units to the FRONT DESK or report any problems/issues campsites/camper cabins to TURTLE COVE by 10:30 am the following day.
- Due to the accounting protocols of our property management system, reservations are NON-TRANSFERABLE and may not be reassigned from sponsor to sponsor.
Payments:
LODGING RENTALS – Visa, Mastercard, or cash are accepted. American Express, Discover Card, and checks are not accepted.
PARTY RENTALS – Visa, Mastercard, American Express, or cash are accepted. Discover Card and checks are not accepted.
Cabins/Condo Units/Camper Cabins/Campsites:
All reservations require a minimum one-night deposit. Reservations for extended stays of 15 – 21 nights require a 25% non-refundable deposit. Failure to provide proper payment within ten days of initial booking will result in cancellation. Cancellations made 14 days prior to the arrival date will receive a refund on your deposit (excluding extended stays).
Facility Rentals:
Cancellations made 14 days prior to the event date will receive a refund on your deposits. Two refundable deposits are required.
- Reservation deposit of $50 – $100
- Cleaning deposit of $50 – $200
Cleaning Deposit
Cleaning deposits will be forfeited and additional charges incurred if acceptable standards of cleaning are not met (prior to checkout):
- Cabin/Condo Unit: Trash has not been removed and disposed of in trash receptacles nearest to your site; recyclable items have not been removed and disposed of in marked recycling bins nearest to your site; oven/range, countertops, dishes, and outdoor cooking grill are not cleaned.
- Camper Cabin/Campsite: Trash, including cigarette butts, has not been removed and disposed of in trash receptacles nearest to your site; recyclable items have not been removed and disposed of in marked recycling bins nearest to your site; the outdoor cooking grill and the camper cabin are not cleaned; Camper Cabin / Campsite packet is not returned; Camper Cabin keys are lost.
- Group Campsite: Trash, including cigarette butts, has not been removed and disposed of in the dumpster near the tennis courts; recyclable items have not been removed and disposed of in marked recycling bins nearest to your site; large firewood debris/nails remain in the fire pit; outdoor cooking grills are not cleaned; tables are rearranged and not returned to the proper configuration (see diagram on posted sign at location); Group Campsite packet is not returned.
- Conference Room: Trash has not been removed and disposed of in trash receptacles nearest to your site; recyclable items have not been removed and disposed of in marked recycling bins nearest to your site; the room is damaged – signs and/or decorative items remain hanging in the room.
- Deck: Trash has not been removed and disposed of in trash receptacles nearest to your site; recyclable items have not been removed and disposed of in marked recycling bins nearest to your site; the outdoor cooking grill is not cleaned; tables and chairs are rearranged and not returned to the proper configuration; the deck is damaged – fasteners, screws, nails, eye bolts, etc., are left attached to the deck; signs and/or decorative items remain hanging on the structures.
- Pavilions: Trash, including cigarette butts, has not been removed and disposed of in trash receptacles nearest to your site; recyclable items have not been removed and disposed of in marked recycling bins nearest to your site; the outdoor cooking grill is not cleaned; the rental unit is damaged – fasteners, screws, nails, eye bolts, etc., are left attached to the pavilion; signs and/or decorative items remain hanging on the structure.