Reservations Terms & Policies

Phone Reservations

Mon – Fri
8:30 am – 6:30 pm HST
excluding federal holidays
(808) 259-8080

Off-Season Reservations Policy

13 Months (online) /12 Months (phone):
Active Duty and Military Retirees

12 Months (online) /11 Months (phone):
All DoD Civilian categories

Summer Season Reservations Policy

May 23 through August 3, 2025

Online and phone reservations begin:

TBD:  Active Duty (all branches)
TBD:  Military Retirees
TBD:  All DoD Civilian categories

Cabins / Condo Units

    • Check-in: 3 pm
    • Check-out: 10 am

$10 per every 30 minutes may be incurred for late checkout. 24-hour notice is required for refund consideration for early departure. Approval for late check-out is required. An extra day will be charged if check-out occurs after 12 pm.

Campsites / Camper Cabins / Group Campsite

    • Check-in: 3 pm
    • Check-out: 10 am

Fees may be incurred for late check-outs. 24-hour notice is required for refund consideration for early departure. An extra day will be charged if check-out occurs after 12 pm.

Cabins and Condo Unit Rentals

PEAK SUMMER SEASON: Friday preceding Memorial Day – second Sunday in August

  • Minimum stay: 2 nights (No Saturday check out.)
  • Stays of 14 nights or more require a 25% deposit.
  • 2 cabins per SPONSOR FAMILY.
  • See Summer Season Reservations Policy above for schedule.

YEAR-ROUND: Non-peak season

  • Minimum stay: 2 nights (No Saturday check out.)
  • Stays of 14 nights or more require a 25% deposit.
  • 2 cabins per SPONSOR FAMILY.
  • 13 months online/12 months by phone: Active Duty and Retirees
  • 7 months online/6 months by phone: All DoD Civilian categories

Camper Cabins

PEAK SUMMER SEASON: Friday preceding Memorial Day – second Sunday in August

  • Minimum stay: 2 nights
  • Stays of 14 nights or more require a 25% deposit.
  • 2 campsites per SPONSOR FAMILY.
  • See Summer Season Reservations Policy above for schedule.

YEAR-ROUND: Non-peak season

  • Minimum stay: 2 nights
  • Stays of 14 nights or more require a 25% deposit.
  • 2 campsites per SPONSOR FAMILY.
  • 13 months online/12 months by phone: Active Duty and Retirees
  • 7 months online/6 months by phone: All DoD Civilian categories

Campsites

(Family Campsites, Group Campsites)

PEAK SUMMER SEASON: Friday preceding Memorial Day – second Sunday in August

  • No minimum stay
  • Stays of 14 nights or more require a 25% deposit.
  • 2 campsites per SPONSOR FAMILY.
  • See Summer Season Reservations Policy above for schedule.

YEAR-ROUND: Non-peak season

  • No minimum stay
  • Stays of 14 nights or more require a 25% deposit.
  • 2 campsites per SPONSOR FAMILY.
  • 13 months online/12 months by phone: Active Duty and
  • Retirees
  • 7 months online/6 months by phone: All DoD Civilian categories

Maximum Length of Stay

  • The maximum length of stay for all Lodging rentals is 21 days.
  • Stays of 14 nights or more require a 25% deposit.

Facility Rentals

(Covered Deck, Pavilions and Conference Room)

  • Phone reservations accepted up to 12 months prior to arrival date.
  • Refunds will not be given due to weather, beach closure, power outages, insects, or other acts of nature.
  • Any problems/issues (with the rental) must be reported within the first 30 minutes of check-in. Refunds may not be authorized for unreported issues beyond the 30-minute period.
  • Due to the accounting protocols of our property management system, reservations are NON-TRANSFERABLE and may not be reassigned from sponsor to sponsor.

Payments:

LODGING RENTALS – Visa, Mastercard, or cash are accepted. American Express, Discover Card, and checks are not accepted.

PARTY RENTALS – Visa, Mastercard, American Express, or cash are accepted. Discover Card and checks are not accepted.

Cabins/Condo Units/Camper Cabins/Campsites:
All reservations require a minimum one-night deposit. Reservations for extended stays of 15 – 21 nights require a 25% non-refundable deposit. Failure to provide proper payment within ten days of initial booking will result in cancellation. Cancellations made 14 days prior to the arrival date will receive a refund on your deposit (excluding extended stays).

Facility Rentals:
Cancellations made 14 days prior to the event date will receive a refund on your deposits. Two refundable deposits are required.

  • Reservation deposit of $50 – $100
  • Cleaning deposit of $50 – $200

Cleaning Deposit

Cleaning deposits will be forfeited and additional charges incurred if acceptable standards of cleaning are not met (prior to checkout):

  • Cabin/Condo Unit: Trash has not been removed and disposed of in trash receptacles nearest to your site; recyclable items have not been removed and disposed of in marked recycling bins nearest to your site; oven/range, countertops, dishes, and outdoor cooking grill are not cleaned.
  • Camper Cabin/Campsite: Trash, including cigarette butts, has not been removed and disposed of in trash receptacles nearest to your site; recyclable items have not been removed and disposed of in marked recycling bins nearest to your site; the outdoor cooking grill and the camper cabin are not cleaned; Camper Cabin / Campsite packet is not returned; Camper Cabin keys are lost.
  • Group Campsite: Trash, including cigarette butts, has not been removed and disposed of in the dumpster near the tennis courts; recyclable items have not been removed and disposed of in marked recycling bins nearest to your site; large firewood debris/nails remain in the fire pit; outdoor cooking grills are not cleaned; tables are rearranged and not returned to the proper configuration (see diagram on posted sign at location); Group Campsite packet is not returned.
  • Conference Room: Trash has not been removed and disposed of in trash receptacles nearest to your site; recyclable items have not been removed and disposed of in marked recycling bins nearest to your site; the room is damaged – signs and/or decorative items remain hanging in the room.
  • Deck: Trash has not been removed and disposed of in trash receptacles nearest to your site; recyclable items have not been removed and disposed of in marked recycling bins nearest to your site; the outdoor cooking grill is not cleaned; tables and chairs are rearranged and not returned to the proper configuration; the deck is damaged – fasteners, screws, nails, eye bolts, etc., are left attached to the deck; signs and/or decorative items remain hanging on the structures.
  • Pavilions: Trash, including cigarette butts, has not been removed and disposed of in trash receptacles nearest to your site; recyclable items have not been removed and disposed of in marked recycling bins nearest to your site; the outdoor cooking grill is not cleaned; the rental unit is damaged – fasteners, screws, nails, eye bolts, etc., are left attached to the pavilion; signs and/or decorative items remain hanging on the structure.